RoomService – Hotel Concierge — Privacy policy

Last updated: November 5, 2026

In-room dining in 9 languages

About the app

RoomService puts your hotel room on your iPhone. No more door hangers or paper menus: everything takes a single tap, in your language.

YOUR DOOR, AT A TOUCH
"Do not disturb" or "Make up my room": housekeeping sees it instantly. You're notified as soon as your room is ready.

IN-ROOM DINING IN YOUR LANGUAGE
Browse the menu and breakfast in English, French, Dutch, German, Spanish, Italian, Arabic, Chinese or Japanese. Pick a time and follow your order to your door. The kitchen receives it in its own language, so you never need to speak English to be well looked after.

THE WHOLE HOTEL AT HAND
Towels, pillows, wake-up call, taxi, spa, restaurant table, late checkout or upgrade: just ask and the right team is notified. Write to the front desk any time; messages are translated on your iPhone.

YOUR PREFERENCES FOLLOW YOU
Pillow, temperature, housekeeping time, meals: saved on your iPhone and shared with your room only if you choose.

EXPRESS CHECKOUT
Review your extras and leave without stopping at the front desk.

NO PERSONAL DATA
No account, no name, no email, no phone number. Your room is activated with the voucher (QR code) or code the hotel gives you, valid until you leave. The hotel erases your messages and preferences when you check out. No ads, no trackers.

A FREE NIGHT
Your next hotel doesn't have RoomService? Recommend it: if it signs up, you get a free night at the RoomService hotel of your choice.

FOR HOTELS
Free forever for your guests. 3 rooms free, then €1 per room per month, 10% off from 20 rooms. Paperless, teams in real time: room attendants (suggested cleaning order), housekeepers, room service, front desk and management (dashboard). Works on its own or connected to your hotel software.

Your data

This page is a summary in English. It is generated from the app's store listing; the full policy, which prevails in case of difference, is the French version. The data you create in RoomService – Hotel Concierge stays on your device unless a feature described above states otherwise (for example iCloud sync, which is under your control).

Your rights

To ask a question, access or delete your data, write to [email protected]. See also how to delete your data.